A Conroe, Texas home with water pooling near the foundation after heavy rain near Lake Conroe, illustrating the start of a water damage event.

Water Damage Restoration in Conroe, TX: A Homeowner's Guide

Conroe Public Works handles water leaks, sewer leaks, and sewer stoppages at one number, (936) 522-3885, day or night; here is what to do next.

Water Damage in Conroe, TX: What This Guide Covers

This is an independent guide for Conroe homeowners dealing with water in their house, whether from a burst pipe, a sewer backup, a roof or ceiling leak, or flooding tied to Lake Conroe and the San Jacinto River. It explains who to call, what Texas law requires, and how insurance and permits generally work.

Emergency numbers, safe water shut-off, and flood zone questions for Conroe homeowners, covered below and in more depth on a dedicated page.
Mold after water damage in Conroe: Texas licensing rules and insurance coverage for mold.
Ceiling leak water damage in Conroe: causes, insurance claim deadlines, and permits.

This site is a referral service that helps homeowners find a local water damage restoration provider. It is not a restoration contractor, an insurer, a public adjuster, or a law firm, and nothing on this site is legal or insurance advice.

Who to Call First

Call the City of Conroe Public Works Department at (936) 522-3885 to report a water leak, sewer leak, or sewer stoppage. The city uses this same number during business hours and after hours, on weekends, and on holidays, so there is one number to remember, not several.

Situation	Who to Call	Verified
Water leak, sewer leak, or sewer stoppage, any time	City of Conroe Public Works, (936) 522-3885	Checked: September 2026
Whether a repair needs city or county floodplain review	City of Conroe Engineering Office, (936) 522-3100	Checked: September 2026
Building permit questions for repairs	City of Conroe Building Inspections & Permits, (936) 522-3610	Checked: September 2026
A dispute about how your insurance claim was handled	Texas Department of Insurance consumer help line, 800-252-3439	Checked: September 2026

For the full walk-through, including how to shut off your water safely and what flood zones mean for permits, see who to call first in Conroe. The city's own contact page is at City of Conroe Public Works hours and contact information.

Shutting Off Water and Reporting a Leak

Use your home's main water shut-off valve if you can reach it safely and know how to operate it. Do not force a valve you cannot operate; seek qualified help instead. Public Works handles leaks, sewer problems, and stoppages in the city's own system, not valve help at your address.

If your sewer backs up, call Public Works before you call a plumber; the city will tell you whether it is a public problem or a private one.
Turn off electricity to an affected area only if you can do so without touching wet switches, outlets, or panels.

These steps are covered in more detail on the flood zones and water shut-off page linked above, including the exact phone roles for Conroe and what to do if the first call does not resolve things.

Conroe's Flood Risk: Lake Conroe and the San Jacinto River

Conroe, in Montgomery County, sits along Lake Conroe and the San Jacinto River, home to an estimated 119,564 residents as of 2025. Some properties near these waterways fall inside a mapped floodplain, which affects what repair work needs review before it starts.

Inside Conroe city limits, the City Engineering Office reviews floodplain-related repairs; call (936) 522-3100 to ask about your address.
Outside city limits, floodplain and permit questions go to the county office for your address, not the city.

Mold After Water Damage: The Short Version

FEMA says wet carpeting, furniture, bedding, and other items holding moisture can develop mold within 24 to 48 hours, so drying out a Conroe home quickly matters. Texas law adds licensing rules on top of that timeline once the affected area grows.

A homeowner may remediate mold in their own residential home with fewer than 10 dwelling units, with no area limit, under Occupations Code Sec. 1958.102(e).
A company you hire needs a TDLR mold remediation license once the project covers 25 contiguous square feet or more.
The same license holder cannot both assess and remediate mold on one project; those are two separate roles under Sec. 1958.155(a).

For the full rules, including what paperwork to keep and how insurance treats mold, see mold after water damage in Conroe.

Ceiling Leaks and Insurance Claim Deadlines

A sagging or bulging ceiling means water is pooling above it, and that is a safety issue before it is anything else. Once the leak is under control, how your insurer must handle the claim is set out in Texas Insurance Code Chapter 542.

Step	Deadline	Verified
Insurer acknowledges your claim	Not later than the 15th day after notice, or the 30th business day for an eligible surplus lines insurer, under Sec. 542.055(a)	Checked: September 2026
Insurer accepts or rejects your claim	Not later than the 15th business day after it receives your required documents, under Sec. 542.056(a)	Checked: September 2026
Insurer pays an accepted claim	Not later than the fifth business day after the date it notifies you it will pay, under Sec. 542.057(a)	Checked: September 2026

See ceiling leak water damage in Conroe for the full deadline table, what usually causes a ceiling leak, and how insurers typically treat a sudden leak versus a slow one.

Permits and Hiring a Provider

Whether a repair needs a permit depends on the scope of the work and your address, not a simple checklist of materials. Call Building Inspections & Permits at (936) 522-3610 and ask whether your specific repair needs a permit; inside Conroe city limits, the city administers permits, and outside city limits, the county office for your address does.

Ask any provider you consider for proof of insurance and any trade license the job requires, such as a plumbing license from TSBPE or an electrical license from TDLR.
Ask upfront whether the provider will pull the permit or whether that responsibility is on you as the homeowner.
Cost depends on the water category, the affected area, and the materials involved; your insurer's adjuster estimate is the reference point, not a provider's verbal quote.

If That Did Not Work

Sometimes the first number is not the right one for your situation, or an insurance claim needs more attention than a single call resolves. Here is what to do next in each of those cases, without guessing at how long any step will take.

Try again: call (936) 522-3885 again if you do not reach Public Works the first time; the city uses this same line after hours, on weekends, and on holidays.
Try another route: for a permit-specific question, call Building Inspections & Permits at (936) 522-3610 instead of Public Works, and for a floodplain review question, call the Engineering Office at (936) 522-3100.
Who to contact: for a dispute about how your insurance claim was handled, call the Texas Department of Insurance consumer help line at 800-252-3439, 8 a.m. to 5 p.m. Central, Monday through Friday.

Frequently Asked Questions

Is flood damage included in a standard Conroe homeowners policy?

Usually not. Most standard Texas homeowners policies generally exclude flooding, so flood coverage typically comes from a separate policy, such as the National Flood Insurance Program, which covers up to $250,000 for the building and up to $100,000 for contents, with a 30-day waiting period in most cases.

What if my insurer takes longer than 60 days to pay my claim?

Under Texas Insurance Code Chapter 542, Sec. 542.058(a), if your insurer takes more than 60 days after receiving all the items it reasonably requested to pay an accepted claim, it becomes liable for additional interest and costs under Sec. 542.060.

Is there a Texas state license specifically for water damage restoration companies?

No single state license covers water damage restoration as a trade. Related work is licensed separately: plumbing through the Texas State Board of Plumbing Examiners, and electrical and HVAC work through TDLR. Mold assessment and remediation are licensed separately under Occupations Code Chapter 1958.

Does a public adjuster charge a percentage fee?

Usually, capped at 10 percent of the settlement under Insurance Code Sec. 4102.104(a). That fee cannot be charged if the insurer, not later than 72 hours after the loss is reported, either pays or commits in writing to pay the policy limit, under Sec. 4102.104(b).

What waterways affect flooding risk in Conroe?

Lake Conroe and the San Jacinto River are the main waterways near Conroe. Whether a specific property sits inside a mapped floodplain depends on its exact location, not just proximity to water; call the City Engineering Office at (936) 522-3100 to ask about your address before you plan repairs.

Does this site connect me directly with a restoration company?

This site is an independent referral service, not a restoration contractor. It helps Conroe homeowners find local providers and explains city numbers, Texas law, and general insurance rules; it cannot send a crew, price a job, or file a claim on your behalf.

Water in your home right now?

See who to call first in Conroe, how to reach your water provider, and how to check your flood zone.

Who to Call First in Conroe